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Mike Delafield
Infrastructure Engineer
May 15, 2025
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It’s no secret that many tech projects don’t go according to plan—but the numbers might surprise you.
According to the Standish Group’s CHAOS 2020 report, two-thirds of all technology projects either fail outright or don’t deliver what was expected. That’s why IT project management services are no longer optional—they’re essential.
This article walks through what makes these services so valuable, what they actually involve, how they are connected to IT support and managed services, and how outsourcing to the right experts can mean the difference for your hospitality businesses.
IT project management services refer to the structured approach used to manage technology-related initiatives for your hotels, pubs, or restaurants.
These services include project planning, project delivery, risk management, resource allocation, stakeholder communication, and ongoing project oversight. Provided project management helps streamline project execution while maintaining alignment with overall business objectives.
These services are not just about managing tasks. They provide a comprehensive project structure that ensures every stage of the project—from project initiation to project completion—is handled with precision.
What steps turn a hotel idea into a finished technology project? These are the five key phases that every project manager follows to deliver a successful project from start to finish.
When you have access to IT support and managed services, it’s good to note that every successful project begins with a clear project plan and a defined purpose.
During initiation, stakeholders identify business goals, assess feasibility, and outline the scope of work. This phase includes identifying potential risks and setting the foundation for the rest of the project lifecycle.
Initiation also includes stakeholder engagement, defining the roles of the project team, and determining the best IT project management services.
Whether it's an agile project or a more traditional methodology, this phase ensures clarity on expectations and objectives before moving forward.
Planning is where your hotel project managers create a roadmap. This includes detailed timelines, resource allocation strategies, risk management plans, and documentation of project requirements. A strong project plan is critical to streamline operations and manage projects effectively.
In this phase, hotel project managers work with the staff to develop deliverables, assign responsibilities, and set milestones that mark progress throughout the project lifecycle.
It’s the most detailed part of any project and often includes input from consulting services, especially for complex projects.
Execution is where the real work begins. The project team follows the plan to implement the solution, whether it's deploying software development tools, launching new digital solutions, or integrating new systems into the company’s infrastructure.
During execution, project control becomes essential. Regular progress reports keep all parties informed, and project managers oversee the workflow to ensure that your project progresses smoothly.
Project tasks are monitored closely to avoid delays and manage any unforeseen issues.
Throughout the hotel IT project, monitoring and control of IT support and managed services ensure everything stays on track.
This includes tracking key performance indicators, managing the budget, reviewing deliverables, and maintaining stakeholder communication. It’s an ongoing process that happens alongside execution.
Project management offices often use specialised software tools to track progress, ensure resource allocation is efficient, and oversee the quality of work being delivered.
It’s all about ensuring successful hotel IT project delivery by adapting quickly to any changes or challenges.
At the end of every project comes formal closure. This includes verifying that all project requirements were met, securing stakeholder approval, and handing over control of the project deliverables. Closure also involves final evaluations and a project review.
In this final phase, the IT project management service team compiles documentation, completes any final tasks, and facilitates knowledge transfer to ensure the hotel project’s long-term success.
It’s a critical part of the lifecycle that sets the stage for future projects.
Trying to figure out which tools will actually help your project—not slow it down? Take a look at the most effective types of IT project management tools and where each one fits in the process.
Tools like Trello, Asana, and Monday.com allow teams to manage project tasks, set deadlines, and assign responsibilities. These platforms streamline your entire hotel IT project, making it easy to monitor project progress and adjust priorities in real time, even if you have IT support and managed services.
Task management tools are especially useful during project execution and project monitoring. They help ensure successful outcomes by keeping everything organised and transparent across departments.
For teams using an agile methodology, tools like Jira and ClickUp provide robust support for sprints, backlogs, and iterative development cycles. These tools are essential for managing agile projects, where flexibility and rapid response to change are priorities.
They support continuous delivery and feedback loops, enabling project managers to adapt project plans quickly.
Agile tools help project managers leverage data to make informed decisions at every stage of the project.
Project managers use platforms like RiskWatch or Qualys to identify, track, and mitigate project risks. These tools are essential for risk management across complex hotel IT projects, especially in your hospitality business, where you deal with data security and regulatory compliance.
With these platforms, the management team can address potential threats before they escalate, ensuring successful project delivery. They also provide dashboards and analytics to support executive decision-making.
The short answer: yes. IT project management services work best when combined with IT support and managed services.
Together, they create a full-circle strategy for your hotels or pubs that covers project implementation, long-term system maintenance, and ongoing performance monitoring.
Without these support services, technology projects may face issues post-implementation, including a lack of updates, security vulnerabilities, and compatibility problems.
Managed services ensure the continuity of your technology initiatives by offering proactive monitoring, regular updates, and a responsive help desk.
This integrated approach allows your team of IT experts to focus on delivering project success throughout the project lifecycle and well beyond project handover.
Not sure which partner is equipped to handle your next big hotel technology project? Use this checklist to help evaluate and compare providers based on real-world experience, methodology, and results.
Your next hotel IT project deserves more than guesswork. With Clarity IT, you get a proven team of IT experts who deliver results—every time.
We provide IT support and managed services to help you plan, execute, and oversee your entire project with confidence. From project initiation to project closure, our structured approach ensures that your project progresses smoothly.
If you're launching a new system, expanding your infrastructure, or facing project recovery challenges, Clarity IT is the partner that can get it done right.
Book your strategy session today and discover why we’re the go-to provider for IT project management services that prioritise your hospitality business.
A project management service includes everything from project initiation and planning to execution, project control, and final project closure.
It ensures the delivery of successful technology projects through structured methodologies, effective stakeholder communication, and the management of the entire project lifecycle.
Project management supports complex technology projects by providing structure, assigning clear roles to the project team, and defining project scope, milestones, and deliverables.
This organised approach ensures smooth execution, especially in agile or complex project environments where flexibility and risk management are key.
A project management office (PMO) provides centralised oversight, management methods, and best practices that improve consistency and outcomes across multiple projects.
PMOs are instrumental in ensuring that project managers work collaboratively with the management team to streamline delivery and align each project with overall business goals.
Outsourcing IT project management services allows companies to leverage external management expertise, reduce strain on in-house teams, and gain access to a full team of IT experts.
This strategy enhances project implementation, ensures successful project delivery, and improves customer satisfaction.
A successful project plan includes resource allocation, a clear project scope, a timeline, risk management strategies, and checkpoints such as milestones and deliverables.
It outlines how to allocate resources efficiently and keep the project on track throughout the project lifecycle.
Agile project management uses iterative planning, continuous stakeholder engagement, and flexible execution methods to adapt to changes quickly.
This approach is especially valuable in software development and digital solutions where adaptability is critical to project success.
Consulting services provide technical expertise and strategic advice throughout the project.
These solutions, which are under IT support and managed services, help define project requirements, advise on management methods, and ensure best practices are followed to drive successful outcomes across all stages of the project.
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